Frequently Asked Questions

Most frequently asked questions

Are there any offers I can benefit from as a Railcard holder?

A: Yes. For all current offers please go to www.railcard.co.uk.


Can I buy a Railcard at a rail station?

A: Yes. You can buy a 1-year Railcard over the counter at all staffed National Rail stations. If you do this you can also use your birth certificate or National Identity card (for non-UK nationals) as proof of your date of birth


Can I use my Railcard at any time of day?

A: No. Railcard discounts are available throughout Britain but they are not available on tickets for morning peak period services for journeys wholly within London & South East Network Railcard area on Mondays to Fridays. (The exceptions to this discounted fare rule are when you travel at weekends and on Public Holidays).
 
The times of morning off-peak services do vary by route and are normally related to the availability of Off Peak Day tickets. It's best to check with ticket office staff before buying your tickets.


Can I use my Railcard to buy my ticket on the train rather than at a station?

A: Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey. If this is the case you can buy your discounted ticket from ontrain staff. Otherwise, if ticket facilities were available at the station you could be charged the full price Standard Single fare.


Can visitors to Britain buy a Railcard online?

A: You can only buy online if you either want a Digital Railcard or if you are able to give a UK-delivery address for a plastic Railcard. Unfortunately we cannot send Railcards to non-UK addresses.


Do I need to prove my eligibilty again if I am applying online?

A: Not if you already hold a Railcard that was issued by our online service. If your current Railcard was issued at a rail station then you will need to give either a passport, identity card or driving licence number when purchasing a new Railcard.


How can I renew my station-purchased Railcard online?

A: It is not currently possible to renew a Railcard which was not previously purchased online. However, if you have an existing Railcard you can can purchase a new Railcard online and select the date you wish this Railcard to begin from.
 


How do I purchase or renew my Railcard online?

A: Simply select the "Senior Railcard" option and the length of Railcard you wish to purchase and follow the onscreen instructions.
 
You will need a valid passport, National Identity Card (machine readable cards from the European Economic Area only) or driving licence number to verify your eligibility online. Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).
 

 
If you select a Digital Railcard then this will be available in most cases immediately and you will be given a Download code on your confirmation page and by email. If you select a plastic card to be sent by post your new Railcard will be despatched within one working day by First Class post. Please allow five working days for delivery. You will have the option of paying for Special Delivery which, providing you have placed your order before 1600hrs will guarantee that your Railcard is delivered the next working day (Monday-Friday). If you order after 1600hrs on Friday, or on a Saturday or Sunday, we will dispatch your Railcard on the following Monday for guaranteed delivery on the Tuesday. Please note that with the Special Delivery service there does need to be someone at the delivery address to sign for the Railcard.
 

 
Your Railcard cannot be collected from a rail station. You will not be able to travel on discounted tickets until you have your Railcard – you cannot use the printed confirmation of sale.


I bought my current Railcard from the online service, it is about to expire, how do I renew it?

A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it. Just log back into your "My Railcard" account and select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you.


What do I do if my Railcard is lost or damaged?

A: If you bought your Railcard online, you will need to get a replacement online. You can only apply for a replacement Railcard seven or more days after the date of original purchase.
 
You will have to pay a £10 administration fee if your Railcard was lost or damaged.
 
To apply for a replacement Railcard, please login here and follow the instructions on screen.
 
If you bought it elsewhere, provided you can produce the completed "Receipt" portion of your original application form, then you can apply for your lost or damaged Railcard to be replaced at any staffed station ticket office. You will have to pay a £10 administration fee.
 
Until you have your replacement Railcard, we’re sorry but you will have to pay the full fare. The lost discount is not refundable